Service is the foundation of any relationship between a provider and its customer. It’s what makes or breaks the trust and confidence we have in each other. It’s why we created ServiceSTARS.
And it's the only way we do business.
The most comprehensive service training program in the industry, ServiceSTARS is an innovative, proprietary 15-module certification program developed by ARAMARK to cover everything from active listening to identifying customer concerns to building trust and rapport.
Through ServiceSTARS, we’ve spent more than one million man-hours training our front-line service personnel, empowering them with the skills to solve problems and proactively address any potential issues a food service provider might encounter. Once they’ve been ServiceSTARS-certified, our employees are required to do monthly training to ensure we continue to deliver quality service that exceeds your expectations.
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ServiceSTARS has been recognized for Excellence in Practice by the American Society for Training & Development and is certified by Penn State University. What’s more, our record of reliability and customer retention rate have both increased significantly since implementing ServiceSTARS.
To learn more about how our ServiceSTARS-certified professionals can provide The Complete Breaktime Experience® to your workplace, contact us today.
